ETIQUETTE

To begin your spa journey in a relaxed state, we ask that you arrive 20 minutes prior to your scheduled appointment time. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of our other clients, we cannot extend your service time, but we will do our best to address your needs within the remaining time, and the full price of your service will be charged.

 

Please let us know if there are any special or medical needs or conditions we need to consider prior to your service.

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GIFT CERTIFICATES

Eden gift cards may be used to purchase products and services. Please bring your gift card with you and present your gift card at checkout. Any unused balance will remain on the card. Gift cards are not transferable, non-refundable, and may not be redeemed for cash. Eden is not responsible for any lost, stolen, damaged or unauthorized use of gift cards. Prices of services and products are subject to change without notice.

 

PARKING

Metered parking directly in front of our building on 11th.

Free 2-hour parking just West of us on 11th as well as South of us on Acoma.

Additionally, there are 2 paid lots half a block south and north on Acoma.
If you will be with us for longer than two hours, we strongly recommend parking in a paid lot to avoid a ticket. 

 

CANCELLATION

 24-Hour Cancellation Policy STRICTLY UPHELD. Cancellations or rescheduling within 24-hours of scheduled appointment will result in full payment being charged to the card on file.  Thank you for your continued support!

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ILLNESS

If you have a scheduled appointment, and come down with a contagious illness, please reschedule your appointment. Receiving facial and massage services can interrupt the healing process when sick with a cold.  

Our 24-hour cancellation policy does apply even in these cases, so please be proactive and give us a buzz as soon as you feel any inkling of sickness.

 

Two + years into the pandemic, COVID is a known risk and we will not waive the cancellation fee for exposer or positive test. Thank you for understanding our need to sustain as a small business and keep our people healthy!

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LATE ARIVALS

Should you arrive late for your appointment, your service will be modified to maximize your remaining time to honor other scheduled appointments. In the event that you arrive more than 15 minutes late for your appointment, your service may need to be rescheduled and will be considered a Missed Appointment, and will be charged 100% of the total service cost.

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CHANGE OF SERVICE PROVIDER

We respect your preferences and the relationship you have with your practitioner. As such, we keep your appointment with the practitioner you selected, whenever possible. If a practitioner becomes ill or unavailable, your appointment will be covered by the next available practitioner.

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INCLIMENT WEATHER

The safety of our staff and clients is always our top priority. That said, this is Colorado and winter weather is a normal occurrence. Please keep the forecast in mind and if you are uncomfortable driving in winter conditions or traveling from afar, call to make changes to your appointment in a timely manner.

Cancellation policy applies. Please plan ahead.

 

If we are forced to close our doors due to truly severe weather, we will be in touch as soon as possible to let you know and assist you in finding another appointment time.

 

Please note that because of our neighborhood location and large community base that lives within walking distance, we will strive to stay open to serve our people whenever possible!

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